Resident Services
Everything you need — maintenance requests, after-hours contacts, and community policies. We are here to help.
Manage everything in one place
Pay rent, submit and track maintenance requests, view your lease and documents — all in the online Resident Portal, available 24/7 on the web or the mobile app.
- ✓Pay rent & view payment history
- ✓Submit & track maintenance requests
- ✓View lease details & documents
First time? If you haven’t set up portal access, check the email invitation we sent at move-in, or contact the office for your access link.
Maintenance Requests
For non-emergency maintenance, contact your property manager or use the form on our contact page. We track every work order and respond promptly.
- ✓Submit requests during business hours for fastest response
- ✓Provide your unit number and best contact method
- ✓We will confirm receipt and provide an estimated timeline
After-Hours Emergencies
For urgent issues outside of business hours — no heat, major water leak, safety concern — follow the emergency protocol provided at move-in. If you do not have it, contact us during business hours for a copy.
What counts as an emergency?
- • No heat (during heating season)
- • Major water leak or flooding
- • Gas smell or electrical hazard
- • Broken exterior door or window (security risk)
- • Sewage backup
Living in our communities
Leasing
- Clear, fair lease terms — no hidden fees
- Rent due on the 1st of each month
- Online and in-person payment options
- Fair housing compliance — everyone is welcome
Maintenance
- Work orders handled in order of priority
- Preventive maintenance performed regularly
- Residents responsible for basic upkeep
- Report issues early — small fixes prevent big problems
Community
- Respect your neighbors — quiet hours observed
- Keep common areas clean for everyone
- Parking in designated spaces only
- We are all neighbors — treat each other that way
Need something?
We are here to help. Reach out to our office or email us directly.